Return & Refund

There is something wrong with my order.

We're sorry about this. Please submit a complaint to the following email address: zieroldw@gmail.com.

We have provided the following information so that we can quickly review your complaint:

First name and last name

e-mail

Order number

Please describe your complaint as precisely as possible

Send us pictures so we can see what's wrong with it

I would like to return an item

You can return an item to us within 14 days of receiving the shipment. Return shipping is at your own expense. Please complete the cancellation form in full and enclose it with your package.

Please return the goods to us promptly and in any event no later than fourteen days from the day on which you received the goods.

Exchange

Did you accidentally order the wrong model? Be sure to let us know on your return slip. The more information we have from you, the faster we can process your return.

Refund of the purchase price

Upon receipt of the return, we will promptly refund the purchase price. The refund will be made to the bank account or PayPal account specified at the time of purchase.

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